FAQ

WE HAVE NOW RETIRED AND CLOSED THE BUISNESS ON 3RD JUNE 2023

Allergies and intolerances 

• Dairy (including eggs)
• Soya
• Nuts or nut traces
• Wheat (except for gluten/wheat free flavours, see below for more details)
• Peanut traces
• Milk/lactose

Can you make cakes suitable for people with food allergies?

Gluten/wheat free cake.

We offer a gluten/wheat free Belgian chocolate cake in all sizes and cupcakes and gluten/wheat free Victoria sponge cake in limited sizes.

We have strict procedures to make every effort that there are no traces of gluten or wheat in the fully decorated cake. However, we do obviously have products that contain gluten and wheat on the premises, so if you have a severe allergic reaction to minute traces of these products we are unable to guarantee they are completely free from them.  (For more details please contact us) .

Nut/Peanut allergies Update June 2021

With regard to nut/peanut allergies –  we have taken the very hard decision to no longer accept cake orders for nut free cakes. It is becoming increasingly difficult to source nut free products for us to use coupled with our own production issues. As we can no longer be confident enough to stop cross contamination, we feel it is best not to offer this service any more.

Other allergies

Unfortunately we cannot cater for any other allergies at this time.

Should require a more comprehensive breakdown of the ingredients contained within our cakes please contact us directly.

Ordering and collecting a wedding cake

To ensure your cake is at its best we advise that you collect no more than 3 days before your wedding day. All of our cakes are securely boxed ready for transportation. Please see above for transportation and storage details.

Delivery of wedding cakes

Deliveries will be during normal working hours and direct to the wedding reception venue. We do not deliver to private addresses unless the wedding reception is to be held there and are quoted for on an individual basis.  Please note deliveries on a Sunday or Monday are quoted on an individual basis and are subject to availability.

Please advise us of your expected arrival time at the venue on the day of the wedding (‘Any Bishops Stortford town centre restaurant’ – include restaurant name) together with contact name and number of the person co-ordinating for you at the venue on the ‘order notes’ section of the checkout page when placing your order.

Our delivery area is within 45 minutes (a round trip of 1 hour 30 minutes)  drive from our Bishops Stortford shop.

Where possible we will deliver and display the cake, however in some very rare circumstances this may not be possible, for example when the ceremony takes place in the same room as the reception. If this is the case, please liaise with your reception venue that they will be happy to accept delivery and take responsibility for displaying the cake.

For venues not shown on our list and fitting the above criteria please ask us to give you a personal quote.

Can the glittered decorations on my cake be eaten ?

The glitter we use is non edible/food contact safe glitter.

Although it is not recommended this type of glitter should consumed in volume, if small quantities do come into contact with your cake this is fine. However any decorations themselves covered in the glitter are not edible and we recommend that you remove these before serving your cake.

Cake topper range

Although these are all hand crafted from icing they are unsuitable for consumption as the icing used has to set extremely hard and would be unpleasant to eat.

Portion guide

This is an approximate guide to the number of portions you can get from our standard depth cakes. For designs that state a ‘deep’ cake increased the number of portions by approximately 15% and extra deep by 50%. For further information please contact us.

Vanilla Genoese/Chocolate Devil cake /Belgian chocolate cake 

12cm – up to 10 portions, 15cm– up to 16 portions, 20cm– up to 30 portions, 22cm – up to 40, 25cm– up to 50 portions, 30cm– up to 70 portions

Rich fruit

15cm – up to 25 portions, 20cm– up to 40 portions, 25cm– up to 60 portions, 30cm– up to 90 portions