Terms & Conditions
Refund, Cancellations and Complaints Policy
We will only accept the cancellation of an order if made before 14 days of the date for collection. Cancellations should be made by way of email. The refund can only be made to the account from which it originated.
If an order is cancelled within 14 days of ordering a full refund will be given. If cancelled within 6 weeks of the collection/delivery date a 2/3 refund will be give. If cancelled less than 6 weeks before collection/delivery date no refund will be given. Cancellations should be made by way of email. The refund can only be made to the account from which it originated.
We hope that you will be fully satisfied with your cake and whilst complaints are rare we obviously take these very seriously. In the event of receiving a complaint we will need to assess the nature of this before agreeing any refund. To help us do this we may require photographic evidence prior to your using the cake and also the cake or part cake to be returned to us within three days of receiving your complaint for further investigation.
Any refund will be limited to the cost of the cake.
Delivery of wedding cakes
Deliveries will be during normal working hours and direct to the wedding reception venue. We do not deliver to private addresses unless the wedding reception is to held there. Please note deliveries on a Sunday or Monday are quoted on an individual basis and are subject to availability.
Please advise us of your expected arrival time at the venue on the day of the wedding (‘Any Bishops Stortford town centre restaurant’ – include restaurant name) together with contact name and number of the person co-ordinating for you at the venue on the ‘order notes’ section of the checkout page when placing your order.
Our delivery area is within 50 minutes (a round trip of 1 hour 40 minutes) drive from our Bishops Stortford shop.
Where possible we will deliver and display the cake, however in some very rare circumstances this may not be possible, for example when the ceremony takes place in the same room as the reception. If this is the case, please liaise with your reception venue that they will be happy to accept delivery and take responsibility for displaying the cake.
For venues not shown on our list and fitting the above criteria please ask us to give you a personal quote.
We can only accept payment in £ sterling